Part of the Package Tour Contract

Chapter 1 General Provisions

(Scope of Application)

Article 1: The contract for package tours concluded between our company and the traveler (hereinafter referred to as the "package tour contract") shall be governed by these terms and conditions. Any matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.

2: If our company enters into a special agreement in writing that does not violate laws and regulations and is not disadvantageous to the traveler, the special agreement shall take precedence, notwithstanding the provisions of the preceding paragraph.

(Definition of Terms)

Article 2: In these terms and conditions, "package tour" refers to a trip that our company creates in advance for the purpose of recruiting travelers, specifying the destination and itinerary of the trip, the contents of the transportation or accommodation services that the traveler can receive, and the amount of the travel fee that the traveler should pay to our company, and that is implemented based on this plan.

2: In these terms and conditions, "domestic travel" refers to travel only within Japan, and "overseas travel" refers to travel other than domestic travel.
3. In this section, "communications contract" means an agent-packaged travel contract which our company concludes with a card member of a credit card company (hereinafter referred to as the "Affiliated Company") with which our company or a company selling our agent-packaged travel on our behalf receives an application by telephone, mail, facsimile, internet or other means of communication, in which the traveler agrees in advance to settle the credits or debts that our company has against the traveler for the travel fare, etc. based on the agent-packaged travel contract in accordance with the separately specified card membership terms and conditions of the Affiliated Company on or after the date on which such credits or debts should be fulfilled, and in which the travel fare, etc. for the agent-packaged travel contract is to be paid in the manner specified in Article 12, Paragraph 2, the latter part of Article 16, Paragraph 1 and Article 19, Paragraph 2.
4. In these terms and conditions, "card usage date" means the date on which the traveler or our company should fulfill the payment or refund debt for the travel fare, etc. based on the agent-packaged travel contract.
(Contents of the Travel Contract)
Article 3: In a package tour contract, our company undertakes to make arrangements and manage the itinerary so that the traveler can receive transportation, accommodation and other travel-related services (hereinafter referred to as "travel services") provided by transportation and accommodation providers, etc., in accordance with the travel schedule determined by our company.

(Arrangement Agent)

Article 4: In performing a package tour contract, our company may have other travel agents, professional arrangers, or other assistants in Japan or overseas make all or part of the arrangements on our behalf.
Chapter 2: Conclusion of the Contract

(Application for a Contract)

Article 5: A traveler who wishes to apply for a package tour contract with our company must fill in the required items on our designated application form (hereinafter referred to as the "Application Form") and submit it to our company together with an application fee separately determined by our company.
2. Notwithstanding the provisions of the preceding paragraph, a traveler who wishes to apply for a communications contract with us must inform us of the name of the package tour for which he or she wishes to apply, the start date of the trip, his or her membership number and other particulars (hereinafter referred to in the following article as the "membership number, etc.").
3. The application fee under paragraph 1 will be treated as part of the travel price or cancellation fee or penalty charge.
4. Travelers who require special consideration when participating in a package tour should notify us at the time of application for the contract. In this case, we will accommodate this to the extent possible.
5. The traveler shall bear the costs of any special measures taken by us for the traveler based on the request under the preceding paragraph.
(Reservations by Telephone, etc.)
Article 6. We accept reservations for package tour contracts by telephone, mail, facsimile, the Internet and other means of communication. In this case, the contract is not concluded at the time of making the reservation, and the traveler must submit an application form and application fee or notify us of his/her membership number, etc., in accordance with the provisions of the preceding Article, paragraph 1 or 2, within the period specified by our company after we have notified him/her of our acceptance of the reservation.
2. When an application form and application fee have been submitted or a membership number, etc. have been notified in accordance with the provisions of the preceding paragraph, the order of conclusion of the package tour contract shall be determined by the order of receipt of the reservations.
3. If a traveler does not submit an application fee or does not notify us of his/her membership number, etc., within the period specified in paragraph 1, our company will treat the reservation as if no reservation had been made.
(Refusal to Conclude a Contract)
Article 7. Our company may refuse to conclude a package tour contract in the following cases.
1. When the traveler does not meet the gender, age, qualifications, skills, or other conditions for participating travelers specified in advance by our company.
2. When the number of applicants has reached the number of travelers planned to be recruited.
3. When there is a risk that the traveler will cause inconvenience to other travelers or hinder the smooth implementation of group activities.
4. When a communications contract is to be concluded, and the traveler's credit card is invalid, or the traveler is unable to settle all or part of the debt relating to the travel fee, etc., in accordance with the card membership terms of the affiliated company.
5. When the traveler is recognized as a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, a company related to an organized crime group, a corporate racketeer, or other anti-social forces.
6. When the traveler has made violent demands or unreasonable demands against our company, used threatening words or violence in relation to a transaction, or performed an act equivalent thereto.
7. When the traveler has spread rumors, used fraudulent means, or used force to damage our company's credit or interfere with our business, or performed an act equivalent thereto.
8. When there are other business reasons for our company.

(Time of conclusion of the contract)

Article 8. A package tour contract is deemed to be concluded when our company consents to the conclusion of the contract and accepts the application fee under Article 5, Paragraph 1.
2. Notwithstanding the provisions of the preceding paragraph, the Communications Contract shall be deemed to have been concluded when the notice of our acceptance of the conclusion of the contract has reached the traveler.
(Delivery of the Contract Document)
Article 9. Promptly after the contract as provided for in the preceding article is concluded, our company shall deliver to the traveler a document (hereinafter referred to as the "Contract Document") setting out the travel itinerary, content of the travel services, travel price, other travel conditions, and matters relating to our company's responsibilities.
2. The scope of travel services for which our company is obliged to arrange and manage the itinerary under a package tour contract shall be as set out in the Contract Document in the preceding paragraph.

(Definitive Document)

Article 10 If it is not possible to state the confirmed travel schedule or the names of transportation or accommodation facilities in the Contract Document under Paragraph 1 of the preceding Article, the Contract Document will list the names of the accommodation facilities to be used and the transportation facilities that are important in terms of display, and after the Contract Document is delivered, a document stating the confirmed status of these (hereinafter referred to as the "Definitive Document") will be delivered by the date specified in the Contract Document, which is no later than the day before the start of the trip (or the start of the trip if the application for the package tour contract is made on or after the seventh day counting back from the day before the start of the trip).
2 In the case of the preceding paragraph, if a traveler who wishes to confirm the status of arrangements makes an inquiry, we will respond promptly and appropriately even before the delivery of the Definitive Document.
3 When the Definitive Document under Paragraph 1 is delivered, the scope of the travel services for which we are obliged to arrange and manage the itinerary under the provisions of Paragraph 2 of the preceding Article will be specified as stated in the Definitive Document.
(Methods using information and communication technology)
Article 11: When, with the prior consent of the traveler, instead of issuing a document, contract document or final document containing the travel itinerary, contents of travel services, travel price and other travel conditions and matters concerning our responsibility to the traveler when concluding a package tour contract, our company provides the matters to be included in said document (hereinafter referred to in this Article as "matters to be included") by a method using information and communication technology, we will confirm that the matters to be included have been recorded in a file on the communication device used by the traveler.
2: In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the matters to be included, we will record the matters to be included in a file (limited to one used exclusively for the traveler) on the communication device used by our company and confirm that the traveler has viewed the matters to be included.

(Tour fee)

Article 12: The traveler must pay to our company the travel fee in the amount specified in the contract document by the due date specified in the contract document that is not later than the start date of the trip.

2. When a communication contract is concluded, our company will receive payment of the travel fare in the amount stated in the contract document by the card of the affiliated company without the traveler's signature on the designated slip. The card usage date will be the date of the travel contract.

Chapter 3: Changes to the contract

(Changes to the contract contents)

Article 13. In the event of a natural disaster, war, riot, suspension of travel services by transportation and accommodation facilities, orders from government offices, provision of transportation services not based on the original operation plan, or other events beyond our control, if this is unavoidable in order to ensure the safe and smooth implementation of the trip, our company may change the travel schedule, the contents of the travel services, and other contents of the package tour contract (hereinafter referred to as the "contract contents") by promptly explaining to the traveler in advance the reason why the event is beyond our control and the causal relationship to the event. However, in the case of an emergency, if it is unavoidable, we will explain the changes after the changes have been made.

(Changes in the amount of the tour price)

Article 14 If the fares and charges applicable to the transportation facilities used in carrying out the package tour (hereinafter referred to in this Article as the "applicable fares and charges") are increased or decreased by a significant amount beyond what would normally be expected compared to the applicable fares and charges published as valid at the time of the package tour's recruitment due to a significant change in economic conditions, etc., our company may increase or decrease the amount of the tour price within the range of the increase or decrease.
2 When our company increases the tour price in accordance with the provisions of the preceding paragraph, we will notify the traveler to that effect before the 15th day counting back from the day before the start of the trip.
3 When the applicable fares and charges specified in paragraph 1 are reduced, our company will reduce the tour price by the amount of the reduction in accordance with the provisions of the same paragraph.
4. In the event that a change in the contract content based on the provisions of the preceding article results in a decrease or increase in the costs required for the implementation of the trip (including cancellation fees, penalty fees, and other costs already paid or to be paid in the future for travel services not provided due to the change in the contract content) (excluding cases where the increase in costs is due to a shortage of seats, rooms, and other facilities at the transportation and accommodation facilities, etc., despite the transportation and accommodation facilities providing the travel services), our company may change the amount of the travel price within that range at the time of the change in the contract content.
5. In the event that the travel price varies depending on the number of people using the transportation and accommodation facilities, etc., our company may change the amount of the travel price as stated in the contract document if the number of people using the transportation and accommodation facilities, etc. changes after the conclusion of the package tour contract for reasons not attributable to our company.
(Replacement of Travelers)
Article 15. A traveler who has entered into a package tour contract with our company may, with our company's consent, transfer his/her contractual status to a third party.
2. When a traveler wishes to request our consent as provided for in the preceding paragraph, he/she must fill in the prescribed items on a form specified by our company and submit it to our company together with the prescribed amount of fee.
3. The transfer of contractual status under paragraph 1 shall take effect when our consent is given, and thereafter, the third party who has taken over the status under the travel contract shall succeed to all of the traveler's rights and obligations relating to the package tour contract in question.

Chapter 4 Cancellation of Contract

(Traveler's Right to Cancel)

Article 16 A traveler may cancel a package tour contract at any time by paying to us the cancellation fee specified in Schedule 1. In the case of canceling a communication contract, we will receive the cancellation fee by card of the affiliated company without the traveler's signature on the prescribed slip.

2 Notwithstanding the provisions of the preceding paragraph, a traveler may cancel a package tour contract before the start of the trip without paying the cancellation fee in the following cases.

1. When the contents of the contract have been changed by us. However, this applies only when the change is one of those listed in the upper column of Schedule 2 or other important changes.

2. When the travel price has been increased based on the provisions of Article 14, Paragraph 1.

3. When the safe and smooth implementation of the trip has become impossible or is highly likely to become impossible due to the occurrence of natural disasters, wars, riots, the suspension of travel services provided by transportation and accommodation facilities, orders from public offices, or other reasons.
4. When our company has not delivered the Final Document to the traveler by the date specified in Article 10, paragraph 1.
5. When it has become impossible to carry out the trip in accordance with the travel itinerary mentioned in the Contract Document due to reasons attributable to our company.
3. If, after the start of the trip, the traveler is unable to receive the travel services mentioned in the Contract Document due to reasons not attributable to the traveler, or if our company informs him/her of this, he/she may, notwithstanding the provisions of paragraph 1, cancel the contract for that part of the travel services that he/she is no longer able to receive, without paying the cancellation fee.
4. In the case of the preceding paragraph, our company will refund to the traveler the amount of the travel fee which relates to the part of the travel services that he/she is no longer able to receive. However, if the case in the preceding paragraph is not due to reasons attributable to our company, we will refund to the traveler the said amount minus the amount of the cancellation fee, penalty fee and other costs already paid or to be paid in future for the travel services in question.

(Our right to cancel - Cancellation before the start of the trip)

Article 17. Our company may cancel a package tour contract before the start of the trip, explaining the reasons to the traveler, in the following cases.
1. When it is discovered that the traveler does not meet the gender, age, qualifications, skills, or other conditions for participating travelers that we have specified in advance.
2. When it is deemed that the traveler is unable to endure the trip due to illness, the absence of a necessary caregiver, or for other reasons.
3. When it is deemed that the traveler is likely to cause inconvenience to other travelers or to hinder the smooth running of the group tour.
4. When the traveler requests an unreasonable burden in relation to the contents of the contract.
5. When the number of travelers does not reach the minimum number of participants specified in the contract document.
6. When there is an extremely high risk that the conditions for the trip, such as the necessary amount of snowfall in the case of a trip for skiing, which were specified at the time of concluding the contract, will not be fulfilled.
7. When the safe and smooth operation of the trip according to the itinerary mentioned in the Contract Document becomes impossible or is likely to become impossible due to the occurrence of natural disasters, war, riots, suspension of the provision of travel services by transportation and accommodation facilities, orders from public authorities, or other events beyond the control of our company.
8. When a communications contract has been concluded and the traveler's credit card becomes invalid, etc., the traveler is unable to settle all or part of the debts relating to the travel fee, etc. in accordance with the card membership terms of the affiliated company.
9. When it is found that the traveler falls under any of the items 5 to 7 of Article 7.
2. If the traveler fails to pay the travel fee by the due date mentioned in the Contract Document in Article 12, paragraph 1, the traveler will be deemed to have cancelled the package tour contract on the day following that due date. In this case, the traveler must pay to our company a penalty charge equivalent to the cancellation fee specified in paragraph 1 of the preceding Article.
3. If our company wishes to cancel the package tour contract for the reasons listed in paragraph 1, item 5, we will notify the traveler of the cancellation of the trip before the 13th day for domestic trips (the 3rd day for day trips) or the 23rd day for overseas trips (the 33rd day for trips starting during the peak period specified in Schedule 1), counting back from the day before the start of the trip.

(Our right to cancel - Cancellation after the start of the trip)

Article 18. Our company may cancel part of the package tour contract, even after the start of the trip, by explaining the reasons to the traveler in the following cases.
1. When the traveler is unable to continue the trip due to illness, absence of a necessary caregiver, or other reasons.
2. When the traveler disrupts the discipline of group activities by violating the instructions of our company by the tour conductor or other persons for the safe and smooth implementation of the trip, or by assaulting or threatening these persons or other accompanying travelers, thereby hindering the safe and smooth implementation of the trip.
3. When it is found that the traveler falls under any of the items 5 to 7 of Article 7.
4. When a natural disaster, war, riot, suspension of the provision of travel services by transportation and accommodation facilities, etc., orders from a government agency, or other cause beyond the control of our company occurs, making it impossible to continue the trip.
2. When our company cancels a package tour contract in accordance with the provisions of the preceding paragraph, the contractual relationship between our company and the traveler will be extinguished only going forward. In this case, our company's obligations regarding travel services already provided to the traveler will be deemed to have been validly repaid.
3. In the case of the preceding paragraph, our company will refund to the traveler the amount of the travel fee relating to the portion of the travel services not yet provided to the traveler, minus the amount of the cancellation fee, penalty fee, and other expenses already paid or to be paid in the future for those travel services.

(Refund of travel fare)

Article 19 If the travel fare has been reduced in accordance with the provisions of Article 14, paragraphs 3 to 5, or the package tour contract has been terminated in accordance with the provisions of the preceding three Articles, resulting in an amount to be refunded to the traveler, we will refund the amount to the traveler within seven days counting from the day following the termination in the case of a refund due to termination before the start of the trip, or within 30 days counting from the day following the end of the trip as stated in the contract document in the case of a refund due to a reduction in the amount or termination after the start of the trip.
2 If we have concluded a communications contract with the traveler and the travel fare has been reduced in accordance with the provisions of Article 14, paragraphs 3 to 5, or the communications contract has been terminated in accordance with the provisions of the preceding three Articles, resulting in an amount to be refunded to the traveler, we will refund the amount to the traveler in accordance with the card membership terms and conditions of the affiliated company. In this case, the Company shall notify the Traveler of the amount to be refunded within seven days counting from the day following the cancellation in the case of a refund due to cancellation before the start of the trip, or within 30 days counting from the day following the end of the trip as stated in the contract document in the case of a refund due to a reduction or cancellation after the start of the trip, and the day on which the Company notifies the Traveler shall be regarded as the Card Use Date.

3. The provisions of the preceding two paragraphs shall not prevent the Traveler or the Company from exercising the right to claim damages as provided for in Article 27 or Article 30, paragraph 1.
(Return Arrangements after Contract Cancellation)

Article 20. If the Company cancels a package tour contract after the start of the trip in accordance with the provisions of Article 18, paragraph 1, item 1 or 4, the Company shall, at the Traveler's request, undertake to arrange the travel services necessary for the Traveler to return to the departure point of the trip.

2. In the case of the preceding paragraph, all expenses required for the trip to return to the departure point shall be borne by the Traveler.

Chapter 5 Group/Group Contracts

(Group/Group Contracts)

Article 21: Our company applies the provisions of this chapter to the conclusion of package tour contracts applied for by multiple travelers traveling the same itinerary at the same time who have designated a responsible representative (hereinafter referred to as the "contract representative").

(Contract Representative)

Article 22: Except when a special agreement is made, our company considers that the contract representative has all the power of representation regarding the conclusion of package tour contracts for the travelers who make up the group/group (hereinafter referred to as the "contract representative"), and will conduct transactions related to the travel business of the group/group with the contract representative.

2: The contract representative must submit a list of the members to our company by the date specified by our company.

3: Our company shall not be liable for any debts or obligations that the contract representative currently owes or is expected to owe in the future to the members.

4: If the contract representative does not accompany the group/group, our company will consider the members selected by the contract representative to be the contract representative after the start of the trip.

Chapter 6: Itinerary Management

(Itinerary Management)

Article 23: Our company will endeavor to ensure the safe and smooth implementation of the travel for the traveler, and will perform the following services for the traveler. However, this does not apply if our company has concluded a different special agreement with the traveler.

1. When it is deemed that the traveler may not be able to receive the travel services during the trip, we will take the necessary measures to ensure that the travel services are provided in accordance with the package tour contract.

2. When the measures in the preceding paragraph have been taken, but the contract content must be changed, we will make arrangements for alternative services. In this case, when the travel itinerary is changed, we will endeavor to ensure that the changed travel itinerary conforms to the purpose of the original travel itinerary, and when the content of the travel services is changed, we will endeavor to ensure that the changed travel services are similar to the original travel services, and will endeavor to keep the changes to the contract content to a minimum.

(Our instructions)

Article 24: When travellers act as a group during the period from the start of the trip to the end of the trip, they must follow our instructions to ensure the safe and smooth implementation of the trip.
(Duties of tour conductors, etc.)
Article 25: Depending on the contents of the trip, our company may have a tour conductor or other person accompany the trip to perform all or part of the duties listed in each item of Article 23 or other duties that our company deems necessary in connection with the package tour.
2: In principle, the hours during which tour conductors and other persons in the preceding paragraph engage in the duties in the same paragraph shall be from 8:00 to 20:00.

(Protective measures)

Article 26: If our company deems that a traveler is in a state requiring protection due to illness, injury, etc. during the trip, we may take necessary measures. In this case, if this is due to reasons not attributable to our company, the expenses incurred in such measures shall be borne by the traveler, who must pay such expenses by the date and method specified by our company.

Chapter 7 Liability

(Our Liability)

Article 27. In the performance of the package tour contract, if our company or a person whom we have appointed to make arrangements on our behalf in accordance with the provisions of Article 4 (hereinafter referred to as the "arrangement agent") causes damage to the traveler intentionally or negligently, our company shall be liable to compensate for such damage. However, this shall only apply if the company is notified within two years from the day following the occurrence of the damage.

2. If the traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation and accommodation facilities, orders from public offices, or other causes beyond the control of our company or our arrangement agent, our company shall not be liable to compensate for such damage, except in the case of the preceding paragraph.
3. Notwithstanding the provisions of the same paragraph, with regard to damage referred to in paragraph 1 caused to baggage, we shall compensate up to a maximum of 150,000 yen per traveler (except in cases where the Company is guilty of intentional or gross negligence), only if the Company is notified within 14 days in the case of domestic travel, or within 21 days in the case of overseas travel, counting from the day following the occurrence of the damage.
(Special Compensation)
Article 28. Regardless of whether or not the Company is liable under the provisions of the preceding Article, paragraph 1, the Company shall pay a predetermined amount of compensation and solatium for certain damage suffered by a traveler to his/her life, person, or baggage while participating in an agent-packaged tour, in accordance with the provisions of the Special Compensation Regulations attached hereto.
2. If the Company is liable under the provisions of the preceding Article, paragraph 1, for the damage referred to in the preceding paragraph, the compensation referred to in the preceding paragraph to be paid by the Company shall be deemed to be the amount of compensation for damages to be paid based on such liability, up to the limit of the amount of compensation for damages to be paid.
3. In the case prescribed in the preceding paragraph, our obligation to pay compensation under the provisions of paragraph 1 shall be reduced by an amount equivalent to the damages (including the compensation deemed to be damages under the provisions of the preceding paragraph) that we are required to pay under the provisions of the preceding Article, paragraph 1. 4. With regard to packaged tours organized by our company for travelers participating in our packaged tours and for which separate travel fees are received, these will be treated as part of the contents of the main packaged tour contract. (Itinerary Guarantee) Article 29. In the event of a significant change in the contract contents listed in the upper column of Schedule 2 (excluding the changes listed in the following items (excluding changes due to a shortage of seats, rooms, and other facilities at the transportation and accommodation facilities, etc., despite the transportation and accommodation facilities, etc. providing the travel services in question)), we will pay a change compensation of at least the amount calculated by multiplying the travel price by the rate listed in the lower column of the same table within 30 days from the day following the end of the trip. However, this does not apply if it is clear that our company will be liable under the provisions of Article 27, paragraph 1 for the change in question. 1. Changes due to the following reasons:

A. Natural disasters
B. Wars
C. Riots
D. Orders from public offices
E. Suspension of travel services provided by transportation and accommodation facilities, etc.
F. Provision of transportation services not based on the original operation plan
G. Measures necessary to ensure the safety of life or body of travel participants
2. Changes related to the cancelled portion of the package tour contract when the package tour contract is cancelled based on the provisions of Articles 16 to 18.
2. The amount of change compensation to be paid by our company shall be limited to the amount obtained by multiplying the travel price by a rate determined by our company of at least 15% for each package tour per traveler. In addition, if the amount of change compensation to be paid by each traveler for each package tour is less than 1,000 yen, our company shall not pay the change compensation.
3. If, after our company has paid the change compensation based on the provisions of Paragraph 1, it becomes clear that our company will incur liability based on the provisions of Article 27, Paragraph 1 for the change, the traveler must return the change compensation for the change to our company. In this case, we will pay the balance obtained by offsetting the amount of the compensation for damages to be paid by us pursuant to the provisions of the same paragraph with the amount of the change compensation to be returned by the traveler.
(Traveler's Liability)
Article 30 If the Company suffers damage due to the intention or negligence of the traveler, the traveler must compensate for the damage.
2 When entering into a package tour contract, the traveler must make use of the information provided by our company and endeavor to understand the traveler's rights and obligations and other contents of the package tour contract.
3 In order to smoothly receive the travel services described in the contract document after the start of the travel, if the traveler realizes that travel services different from those described in the contract document have been provided, he/she must notify us, our travel agent or the travel service provider in question promptly at the travel destination.


Chapter 8: Payment Guarantee Bond (In Case of Guarantor Member of the Association of Travel Agents)

(Payment Guarantee Bond)

Article 31: Our company is a guarantor member of the All Japan Association of Travel Agents (Akasaka Shasta East Building, 2-19 Akasaka 4-chome, Minato-ku, Tokyo).

2: Travelers or members who have concluded a package tour contract with our company may receive payment up to 3 million yen from the payment guarantee bond deposited by the All Japan Association of Travel Agents in the previous paragraph in relation to claims arising from the transaction.

3: Our company has paid its share of the payment guarantee bond to the All Japan Association of Travel Agents in accordance with the provisions of Article 49, Paragraph 1 of the Travel Agency Law, and therefore has not deposited a business guarantee in accordance with Article 7, Paragraph 1 of the same law.

Schedule 1 Cancellation fees (related to Article 16, paragraph 1)

1. Cancellation fees for domestic travel
Category Cancellation fee
1. Package tour contracts other than those in the following paragraph
A. Cancellation on or after the 20th day (10th day for day trips) counting back from the day before the start of the trip (excluding cases listed in B to E).
B. Cancellation on or after the 7th day counting back from the day before the start of the trip (excluding cases listed in C to E).
C. Cancellation on the day before the start of the trip

D. Cancellation on the day the trip starts (excluding cases listed in E).

E. Cancellation after the start of the trip or non-participation without notice Up to 20% of the trip price

Up to 30% of the trip price
Up to 40% of the trip price
Up to 50% of the trip price
Up to 100% of the trip price
2. Package tour contracts using chartered ships According to the cancellation fee regulations for the ship.
Notes (1) The amount of the cancellation fee will be specified in the contract document.

(2) In the application of this table, "after the start of the trip" means after "the time when the provision of the service begins" as stipulated in Article 2, Paragraph 3 of the Special Compensation Regulations.

2. Cancellation fee for overseas travel
Category Cancellation fee
1. Package tour contracts using airplanes when leaving Japan or returning to Japan (excluding travel contracts listed in the next paragraph)
A. When the start date of the trip is a peak season trip and the cancellation is made after the 40th day counting back from the day before the start date of the trip (excluding cases listed in B to D).
B. When the cancellation is made after the 30th day counting back from the day before the start date of the trip (excluding cases listed in C and D).
C. When the cancellation is made after the day before the start date of the trip (excluding cases listed in D).
D. When the cancellation is made after the start of the trip or when the customer does not participate without contacting the company.

Within 10% of the travel cost

Within 20% of the travel cost

Within 50% of the travel cost

Within 100% of the travel cost

II. Package tour contracts using chartered aircraft

A. In the case of cancellation on or after the 90th day counting back from the day before the start of the trip (excluding cases listed in B to D).
B. In the case of cancellation on or after the 30th day counting back from the day before the start of the trip (excluding cases listed in C and D).
C. In the case of cancellation on or after the 20th day counting back from the day before the start of the trip (excluding cases listed in D).
D. In the case of cancellation on or after the 3rd day counting back from the day before the start of the trip or in the case of non-participation without notice Within 20% of the travel cost

Within 50% of the travel cost

Within 80% of the travel cost

Within 100% of the travel cost

III. Package tour contracts using a ship when leaving Japan and returning to Japan The cancellation fee will be determined according to the provisions of the ship.
Note: "Peak periods" refers to the periods from December 20th to January 7th, April 27th to May 6th, and July 20th to August 31st.
Notes (1) The amount of the cancellation fee will be specified in the contract document.
(2) In applying this table, "after the start of the trip" refers to the period from "the time when the provision of the service begins" as stipulated in Article 2, Paragraph 3 of the Attached Special Compensation Regulations.

Attached Table 2: Change Compensation (related to Article 29, Paragraph 1)

Changes that require the payment of change compensation Percentage per change
Before the trip begins After the trip has begun
1. A change to the start date or end date of the trip as stated in the contract document
2. A change to the tourist attractions or tourist facilities (including restaurants) to be visited or other trip destinations as stated in the contract document
3. A change to a lower-priced class or facility of the transportation facility as stated in the contract document (only applies if the total fee for the changed class and facility falls below that of the class and facility as stated in the contract document)
4. A change to a different type of transportation facility or company name as stated in the contract document
5. A change to a different flight at the airport in Japan where the trip begins or ends as stated in the contract document Changes
6. Changes to direct flights between Japan and overseas as described in the contract document or to connecting flights
7. Changes to the type or name of the accommodation facility as described in the contract document
8. Changes to the type of rooms, facilities, scenery, and other room conditions of the accommodation facility as described in the contract document
9. Changes to the items described in the tour title of the contract document among the changes listed in the preceding items

Note 1. "Before the start of the trip" means that the traveler is notified of the change by the day before the start of the trip, and "after the start of the trip" means that the traveler is notified of the change on or after the start of the trip.
Note 2. When the final document is issued, this table applies with "contract document" read as "final document". In this case, if there is a change between the contents of the contract document and the contents of the final document, or between the contents of the final document and the contents of the travel services actually provided, each change will be treated as one item.
Note 3: If the means of transport related to the changes listed in item 3 or 4 involves the use of accommodation facilities, it will be treated as one item per overnight stay.
Note 4: This does not apply to the change in the company name of the means of transport listed in item 4 if it involves a change to one with a higher class or facilities.
Note 5: Even if multiple changes listed in item 4, 7 or 8 occur within one vehicle, ship, etc. or one overnight stay, it will be treated as one item per vehicle, ship, etc. or one overnight stay.
Note 6: For changes listed in item 9, the rates in items 1 to 8 will not apply and item 9 will apply.